Insurance
Every policy call lands — inbound and out.
ACD queues with longest-idle routing, a visual IVR with live policy data-dips, timezone-aware business hours, and outbound renewals — claims, service and sales on one platform.
7
in queue
96%
service level
11s
ASA
Routing that lands every call
From first ring to the right agent.
Inbound and outbound on one platform — every call routed, answered, recorded and measured.
IVR with live policy lookups
A visual node-graph IVR routes claims, renewals and service calls — and an api_call data-dip can read a policy or claim status mid-flow and branch on it.
ACD queues that don't drop calls
FIFO queues with longest-idle and ring-all routing, music-on-hold, max-wait and overflow policies — Redis-backed, so queues survive a restart.
Business hours & holidays
Timezone-aware schedules with holiday overrides; after-hours calls route to voicemail, an audio message, or a dedicated branch — never a dead end.
Outbound for renewals & quotes
Preview and progressive modes for high-value renewal and quote follow-ups, with scripts and a mandatory disposition gate so every outcome is recorded.
Screen-pop into your CRM
A screen-pop drawer auto-fills your policy-admin or CRM form with live call data, variables locked at answer — agents stop alt-tabbing and start helping.
Recording, callbacks & QA
Encrypted call recording (policy-driven), a searchable voicemail inbox, and queue KPIs — Service Level, ASA, AHT and abandon % — for quality review.
Routing toolkit
- Longest-idle ACD
- 12-node visual IVR
- Live data-dip
- Business hours + holidays
- After-hours → voicemail
- Encrypted recording
Questions
Insurance FAQ
Yes. An api_call data-dip node calls your policy-admin or claims API during the call and branches on the response — so a caller can hear status or be routed correctly without an agent.
A timezone-aware business-hours node with holiday overrides routes after-hours calls to a voicemail box, an audio message, or a different IVR branch — configured per campaign, so nothing is dropped.
Yes — inbound ACD/IVR and outbound (predictive, progressive, preview, manual) live on the same platform. Run claims and service inbound while a renewals team dials out, with shared agents and reporting.
Recording is policy-driven per campaign and AES-256-GCM encrypted at rest, served via short-lived signed URLs and access-logged — with queue KPIs (SL, ASA, AHT, abandon %) for quality review.
Map your claims and renewals flow.
Bring your routing — we'll build a live IVR with a policy data-dip and an ACD queue on the call.