Outbound Dialer
Dial smarter. Connect more. Stay compliant — automatically.
Four dialing modes on one platform, a self-tuning predictive engine, and a hard 3% FTC abandon ceiling — so your floor pushes for connect rate without a human watching the dial.
2.4×
Four modes, one platform
Pick the mode each campaign needs.
Switch between predictive, progressive, preview and manual per campaign — no migration, no separate tools.
Predictive
EMA-tuned over-dial
Progressive
1:1 on agent-ready
Preview
Agent reviews first
Manual
Click-to-dial pad
The predictive engine
Throughput and compliance, on the same dial.
Everything that makes the engine push hard — and everything that keeps it inside the rules.
Self-tuning predictive pacing
An EMA control loop continuously tunes the over-dial ratio to your live answer rate — a gentle 5-tick warm-up, then it pushes for maximum agent utilisation.
FTC abandon-rate governor
A hard 3% abandon ceiling with an automatic downshift loop on a rolling window. The dialer defends your compliance posture without a supervisor watching.
Answering Machine Detection
Skip the machines and hand agents live humans, so seat-time goes to conversations that can actually convert.
Always-warm hopper
A Redis-backed lead hopper auto-refills below your minimum threshold, so agents never wait for the next call.
Capacity guardrails
Per-campaign CPS caps, trunk-line limits and org-wide concurrency ceilings — enforced atomically, never best-effort.
Local presence & failover
DID caller-ID rotation (round-robin, sticky, or area-code match) plus alternate-number failover across phone2 / phone3.
Questions
Outbound FAQ
An exponential-moving-average control loop watches your live answer rate and adjusts the over-dial ratio tick by tick. It warms up gently over the first few cycles, then climbs toward maximum utilisation — and the FTC governor caps it the moment abandon approaches the ceiling.
The 3% FTC ceiling is enforced as a hard limit with an automatic throttle-down loop measured over a rolling window. It is designed to keep you inside TCPA / FTC rules by default rather than relying on manual intervention.
Yes. Predictive, progressive, preview and manual all live on the same platform — switch per campaign with no migration. Use predictive for volume, preview for high-value lists, manual for compliance-sensitive calls.
DID caller-ID rotation presents a number that matches the lead's area code (or rotates round-robin / sticky), which lifts answer rates. Alternate-number failover automatically tries phone2 and phone3 when the primary doesn't connect.
See predictive pacing under the governor, live.
We'll dial a sample campaign and show the EMA loop climb while abandon stays under 3%.