Healthcare BPO
Patient outreach with PHI discipline, end to end.
Run appointment reminders, member services and care outreach on a dialer that was built for HIPAA workloads — PHI masking, an audit trail on every write, encrypted recordings, and a BAA.
- phone
- +1 ••• ••• 1234
- j•••••@member.org
- name
- J•••• R•••••
- dob
- ••/••/1987
Built for PHI
Throughput without compromising the record.
The controls a HIPAA review looks for — engineered in, so your compliance team can say yes.
PHI masking, by default
Phone, email, name and custom fields are annotated and masked with a configurable digit count — and real-time socket payloads are PHI-blocked, so sensitive data never leaks to a dashboard.
Append-only audit trail
Every sensitive write is logged with the actor, IP and user-agent, and phone / email / name / secrets are redacted in the log itself — the record an auditor asks for.
Encrypted recordings + retention
Call recordings are AES-256-GCM encrypted at rest (SSE-KMS on S3), served via short-lived signed URLs, and auto-purged on your retention schedule.
Strict tenant isolation
Every query is org-scoped at the data layer; a request for another organisation's record returns “not found,” never a leak.
Access control + a BAA
Seven roles and 50+ granular permissions, TOTP 2FA and account lockout — and we'll sign a BAA. TelVox is built for HIPAA workloads.
Outreach at volume
Self-tuning predictive pacing keeps agents busy for appointment reminders and member outreach, while the 3% FTC governor holds the line on abandon.
HIPAA posture
- PHI masking
- Audit trail on every write
- AES-256-GCM recordings
- Soft-delete retention
- Org-scoped isolation
- BAA available
Questions
Healthcare FAQ
TelVox is built for HIPAA workloads — PHI masking, an append-only audit trail, AES-256-GCM encryption at rest, strict access controls and soft-delete retention are engineered in — and we'll sign a BAA. (HIPAA has no formal certification; compliance is a shared responsibility under the BAA.)
PHI fields are masked with a configurable digit count, real-time socket payloads are PHI-blocked, and the audit log redacts phone numbers, emails, names and secrets automatically. Recordings are encrypted and access is org-scoped and role-gated.
Yes. We sign Business Associate Agreements as part of onboarding for healthcare customers — request it during your demo.
Recording is policy-driven (always / on-demand / never) at the org level and overridable per campaign, and agents can pause/resume where permitted. All recordings are AES-256-GCM encrypted and retention is automated.
Bring your compliance team to the demo.
We'll walk the PHI masking, the audit trail and the BAA — and dial a sample outreach campaign live.