Collections
Maximum contact rate — inside the rules.
Self-tuning predictive pacing under a hard 3% FTC abandon governor, DNC screening at import and dial time, and lead recycling with attempt caps. Throughput that defends your compliance posture.
2.4×
over-dial ratio
2.4%
abandon · under 3%
Throughput within the rules
Dial harder. Stay compliant.
Everything that lifts right-party contact — with the guardrails that keep you inside TCPA and FTC.
Self-tuning predictive pacing
An EMA control loop tunes the over-dial ratio to your live answer rate, pushing for maximum right-party contact without stranding agents.
The 3% FTC governor
A hard abandon ceiling with an automatic downshift loop on a rolling window — throughput stays aggressive, abandon stays compliant, no supervisor babysitting the dial.
DNC screening at the door
Do-Not-Call lists are enforced on every import and again at dial time, with configurable ring timeouts — so a suppressed number is never dialed.
Lead recycling that respects caps
Rechannel rules push stale accounts back into the hopper on a schedule, with attempt caps and full run history — work the list harder without over-contacting.
Outcome-driven dispositions
Categorised disposition codes — promise-to-pay, callback, dispute, DNC — with reminder offsets and one-click callback scheduling, captured on a mandatory wrap-up gate.
Local presence + failover
DID caller-ID rotation (round-robin, sticky, or area-code match) lifts answer rates, and alternate-number failover tries phone2 / phone3 automatically.
Compliance guardrails
- DNC at import
- DNC at dial time
- 3% abandon governor
- Configurable ring timeouts
- Attempt caps
- Encrypted recordings
Questions
Collections FAQ
Do-Not-Call screening runs on every import and again at dial time, ring timeouts are configurable, and a hard 3% FTC abandon governor with an automatic downshift loop holds the abandon rate under the ceiling — enforced by the dialer, not by a person.
Yes. Rechannel rules return accounts to the hopper on a schedule with attempt caps and run history, so you can work a list harder while staying inside your own contact-frequency policy.
Predictive pacing climbs toward maximum utilisation, but the FTC governor sits on top of it — the moment abandon approaches 3% the loop throttles the over-dial ratio down. You get the throughput with the ceiling intact.
Recording is policy-driven per campaign, and all recordings are AES-256-GCM encrypted at rest, served via short-lived signed URLs, with automated retention — useful for dispute and compliance review.
See throughput hold the line at 3%.
We'll run a sample campaign and show the governor downshift as predictive pacing climbs.